Bear blog

Clurb: Hello, I'm calling from the library registration department at the University of ---. I've had a lady come in with a reciprocal access scheme card supplied by your university and I just have a few questions about it.
Lady: Oh yes, I gave her the card myself. Go ahead.
Clurb: Ah, right. Well...firstly I wanted to know whether the pink card you gave her was still valid. We stopped using these cards about seven years ago and I didn't think anyone was supposed to still be handing them out.
Lady: No, we've been using them for years. They're fine.
Clurb: Do you have any of the new cards? The ones that are valid?
Lady: No. The pink one's are fine.
Clurb: Fair enough. It's just that it says on the scheme website that they shouldn't be used any more.
Lady: No, it's ok. The lady is a valid scheme user. You can let her in.
Clurb: Right, ok...well, secondly, you're supposed to stamp the back of the card with your library stamp.
Lady: Yes, that's right. I did.
Clurb: Erm..no. No, you didn't.
Lady: Yes I did. I checked it before I handed it out and I stamped it.
Clurb: Erm...well, I've got the card in my hands here and it hasn't been stamped.
Lady: Yes it has.
Clurb: No, it really hasn't.
Lady: Yes it has.
Clurb: Erm. Right. All I really need you to do is confirm for me that the lady is eligible for the scheme.
Lady: Yes, of course she is. I've given her the card. That means she's eligible.
Clurb: Yes, but because you gave her an invalid card which hadn't been completed properly I have to check, obviously.
Lady: I really don't see what the problem is here.
Clurb: You've even spelt her name incorrectly.
Lady: No, I didn't.
Clurb: Yes you-...look, if you just tell me that she's one of your current library users with a clean record then that's all I need.
Lady: She has a card. She's eligible.
Clurb: ... Right, well you've been very helpful. Thank you. Goodbye.